A library of IT guides, how-to articles and best practice resources built for Verasura clients and IT professionals alike.
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IT Support & Helpdesk
- How to raise a support ticket
- Understanding priority levels and SLAs
- Granting remote access to support engineers
- What to do if your computer won't start
- How to reset your Windows passwordNew
Microsoft 365
- Setting up Multi-Factor Authentication (MFA)New
- How to set up your email on a mobile device
- Using Microsoft Teams effectively
- Sharing files securely with OneDrive & SharePoint
- Managing your Microsoft 365 account settings
Cybersecurity
- How to spot a phishing emailNew
- Creating strong, secure passwords
- What to do if you've clicked a suspicious link
- Reporting a security incident to Verasura
- Safe internet and email usage guidelines
Cloud Services
- Accessing your cloud-hosted applications
- Introduction to Azure for end users
- Setting up and using cloud storage
- Understanding cloud backup and recovery
- Troubleshooting cloud application access issuesNew
Networks & Connectivity
- How to connect to your company VPN
- Troubleshooting Wi-Fi connectivity issues
- Setting up a printer on the network
- Remote working best practices
- Understanding your network infrastructure
Business Continuity
- What to do in the event of an IT outage
- How your data is backed up and protected
- Requesting a data restore or recovery
- Understanding your disaster recovery plan
- Business continuity contacts and escalationNew
Most Viewed Articles
Setting up MFA on your Microsoft 365 account
Step-by-step guide to enabling Multi-Factor Authentication and registering your authenticator app.
How to spot a phishing email
Learn the warning signs of phishing attempts and what to do if you receive a suspicious message.
How to raise a support ticket
Find out how to contact the Verasura helpdesk, what information to include, and what to expect next.
How to connect to your company VPN
A step-by-step guide to installing and connecting to your organisation's VPN for remote access.
Troubleshooting cloud application access issues
Common causes and fixes for login issues, slow performance, or errors in cloud-hosted applications.
Setting up email on a mobile device
How to add your Microsoft 365 email account to iOS or Android using the Outlook app.
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